In his view, enterprises should see workspace management as an enabling solution. “If you can deliver better outcomes to employees, hopefully those outcomes are about productivity, better customer service, improved collaboration,” he said.
The importance of employee experience
There are challenges. Accepting the new workspace requires cultural change, investment, and research to get things right. Covid also taught many employers that classic hierarchical approaches to change management cannot work without good communication across cadres — and it’s essential that whatever technology is thrown at a problem is actually used by employees, rather than ignored.
“By utilizing digital workspace management platforms, especially ones that are built for modern technology, businesses can effectively address these challenges and support their employees in this new era of work,” Omdia said in its report.
Fundamentally, in the new workspace the employee experience is a digital employee experience (DEX), and it’s super-important.
Consider this: When your employees can work anywhere, anytime, and from any place, then the DEX that your company delivers to them becomes the most tangible experience they have of working with you. Give them DEX they like, and they’ll achieve more and stick with you; give them solutions they hate, and they achieve less and leave.
The trend toward mobile business has all been good for Apple, of course. Enterprise deployments of its solutions are accelerating worldwide, reflecting employee choice and growing understanding that over the usable life of these devices, businesses can save hundreds of dollars in repair and tech support costs compared to other systems.
